Audio analysis allows the automatic processing of videos and audios to extract information, from the transcription to the intent of the conversation, or important data to classify audios and to understand and analyze the contents in a massive way.
Analysis of videos or audios in different formats, stored or in real time.
Ability to work with multiple languages, detecting language automatically
Detection of key words and phrases in conversations Automatic identification of generic entities
Detection of caller change
Identification of caller intent in conversation
Identification and classification of calls or conversations with a negative or positive sentiment index
How does audio analysis help us?
Improved user experience
More efficient processes
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