Inteligencia artificial

Audio Analysis

Audio analysis allows the automatic processing of videos and audios to extract information, from the transcription to the intent of the conversation, or important data to classify audios and to understand and analyze the contents in a massive way.

Audio Analysis

  • Analysis of videos or audios in different formats, stored or in real time.
  • Ability to work with multiple languages, detecting language automatically
  • Detection of key words and phrases in conversations
    Automatic identification of generic entities
  • Detection of caller change
  • Identification of caller intent in conversation
  • Identification and classification of calls or conversations with a negative or positive sentiment index
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How does audio analysis help us?

  • Improved user experience
  • Cost reduction
  • More efficient processes
  • Resource optimization